Andrea Burgess, Review

Andrea Burgess, Review

Average rating based on 1 review
Knowledge & Experience
Quality of Work
Office Environment & Staff
Waiting Time
Garie Byrd
Overall Rating
Knowledge & Experience
Quality of Work
Office Environment & Staff
Waiting Time
by Garie, May. 30, 2016

I found Ms. Burgess quality of work unprofessional. Out of two months attending therapy sessions, she was on time ONCE.  The therapy sessions were also completely inconsistent, ranging from 35 minutes to 50. when I approached her regarding these session times being inconsistent, she kept repeating the word 'wow', I guess for lack of something intelligent to say...when I asked her how long were these sessions supposed to be, because of the inconsisteny, she said I was accusing her of fraud. when I told her I was just trying to see how long she was billing my insurance for, because I wanted to my daughter to get what was intitled to her, she said my daughter wasn't intitled to anything. Also on two different occasions she sent out a text message, containing other clients information, which is a HIPPA violation...completely unprofessional in my opinion.

* this reviewer has be with this therapist for <6 months
* this reviewer had >10 therapists before.
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by Customer 2016-06-09 06:52:47
Ms. Burgess was very unpleasant to my daughter and I. My very first appointment with her I couldn't find the barn where she holds her sessions. When I could not locate the barn I tried several times to call Ms. Burgess and let her know that I was lost,the call would drop and we could only talk briefly. Once my phone received a signal and we spoke I realized that I had passed the place she described I told her that I would head back up she denied for my daughter to come. Ms.Burgess told me from experiences from the past that she wouldn't allow our appointment. She made a comment saying you guys will find your way. Very unpleasant ordeal and unprofessional practice.

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