Rosamond Elaine McIntyre, Review

Rosamond Elaine McIntyre, Review

Average rating based on 1 review
Knowledge & Experience
Quality of Work
Office Environment & Staff
Waiting Time
A very unimpressed client
Overall Rating
Knowledge & Experience
Quality of Work
Office Environment & Staff
Waiting Time
by Unimpressed, Oct. 20, 2010

I contacted this provider & found out her office was in her home.  A little odd, but she assured me it was completely professional & separated from the main living areas.  As long as I parked away from the garage (so her family could come & go without disturbing us) it would be fine.

1st appointment - good.  2nd appointment, this counselor/therapist person's husband backed his van into my car, parked in the driveway.  I was angry.  I stayed & talked about my anger even though I felt like walking out.  They apologized.  They assured me they'd pay for the repairs & make everything right.  All I needed to do was get an estimate & let them know.

I got my estimate.  I mailed it to them.  I waited.  And waited. Finally, I called them to see what the story was.  The husband sounded angry & annoyed because the estimate was more than they'd expected.  It was more than I'd expected, too.  But, the body shop explained it all to me & it really was a more involved repair than I'd originally thought.  The husband said he'd have Rosamond call me to talk about it.  He hung up.

She called me back.  She ranted & yelled & told me off.  She said she wasn't paying "that much" to fix "that car" since it had other scratches & rust on it already.  She said they weren't paying for a thing & that we were "through."  She wouldn't let me talk.  She hung up on me.

I've filed a complaint with my EAP.  I've filed a claim with my insurance.

It seems terribly unprofessional for someone who was originally going to help me with emotional/stress issues to yell at me on the phone & cut me off.

* this reviewer has be with this therapist for <6 months
* this reviewer had 3 - 5 therapists before.
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